CityGate Housing Investment: Reimbursement Update
CityGate Housing (also known as CityGate Housing Limited or CityGate Social Housing) marketed itself as a social housing investment opportunity promising high returns, ethical investing, and connections with local councils.
CityGate claimed investors could receive fixed monthly payments over a set term (often 36 monthly payments) in return for capital placed into housing projects. Minimum investments were large (often over £13,000), and the advertised returns were very generous, sometimes up to 20% per annum.
What happened with CityGate Housing?
CityGate Housing has now collapsed, ceasing payments to investors. The company was officially placed into liquidation on 23 June 2025, with losses believed to be around £20million pounds across hundreds of victims.
The City of London Police Economic Crime Department has launched an investigation into CityGate Housing and Social Housing Holdings. Four directors have been arrested under suspicion of fraud and money laundering.
We have spoken to hundreds of investors with CityGate who have unfortunately lost money to this complex and elaborate scam.
Recently, Refundee has seen an increase in Social Housing & Investment groups collapsing and investors losing their funds, such as Social Housing Group & The 79th Group.
Update on Reimbursements:
The good news is that cases connected to CityGate are moving in a positive direction, with successful recovery through UK banking regulations. This shows that recovery can be possible in situations like these.
One of our clients invested £13,000 through Lloyds Bank in the CityGate Housing scam, in what they believed to be a 'rent to rent' investment arrangement in social housing.
They believed all hope was lost and their money was gone for good. We conducted a thorough investigation before submitting the case to the bank and then the Financial Ombudsman. We managed to recover all of our clients' £13,000 funds plus interest, helping them get their lives back on track.
They state, “Refundee helped me get my life back on track and recover what I thought was lost, they managed everything for me, and I couldn’t thank them enough”
What to do if you have invested?
If you’ve been affected, it’s important to know you’re not alone. We’re speaking to victims who are now seeing results from taking action - and we encourage others in the same position to get in touch with us to see if recovery may also be possible.
Who can Refundee help?
If your bank is signed up to the Contingent Reimbursement Model (CRM) Code and you meet the criteria below, you might be able to claim your money back:
You made the payment from your UK bank account after the 28th of May 2019
Your payment was sent to another UK bank account
Check our list of participating banks to see if yours is signed up to the CRM code.
Your payment might also be eligible under the Mandatory Reimbursement Scheme (MRS) if:
You made the payment after the 7th of October 2024
Your payment was sent to another UK bank account
Even if your bank has said no, we may still be able to help. Many of our clients are denied reimbursement by their banks, but recover their funds through the Financial Ombudsman Service.
If you have invested from a UK bank account then Refundee may be able to help, you can start your claim on our website. We assist in managing your case from beginning to end, alleviating the stress of revisiting previous events. Our fees are transparent, competitive within the industry, and simply structured without hidden charges.
You don’t need to seek professional representation to argue your case. You have the right to represent yourself for free. Of course, this means that you don’t incur a fee if you are successful.
We have recovered over £90 million for our clients so far, with a proportion of this coming from CityGate Housing clients we have represented. You can read more about our clients' experiences with us on TrustPilot.
How would the process work?
Refundee manages everything for you.
We begin with an investigation to understand what happened in your specific circumstances. After some paperwork, we handle your case from start to finish, working with your bank through to the Financial Ombudsman Service.
These cases can take around 6-12 months, although the process can vary in terms of duration.
More about Refundee
Here are the technical bits:
Refundee Ltd is a claims management company authorised and regulated by the Financial Conduct Authority in respect of regulated claims management activity FRN: 937096.
Registered with the Information Commissioner's Office; registration number: A8986071.
Registered office address: Refundee, 3rd Floor, 86-90 Paul Street, London, EC2A 4NE.
Registered as a company in England & Wales; number: 12855931.
