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We’re the fraud specialists

Unlike claims management companies or solicitor firms, we don’t do a bit of everything. We are not experts on Japanese Knotweed disputes, landlord deposit returns or whose responsibility it is to pay for the maintenance of a septic tank.

All we do, every single day, is fraud recovery. That’s why we know the system so well and how to prepare the best case possible for all our clients.

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Why Refundee is different

We believe that fraud victims deserve specialist representation to hold banks and institutions accountable, as they attempt to claim their money back. Here’s how we do it.

Specialist expertise

  • We only work on fraud cases, nothing else
  • Our team has specialised banking and Financial Ombudsman experience
  • We have a deep understanding of the entire fraud recovery process
  • We’re experienced in resolving individual and group fraud claims
  • We take a 'right-first-time’ approach to preparing claims, as this generates better outcomes
  • We know the exact requirements for evidence and testimony to put forward

Persistence and diligence

  • We provide a free initial assessment of your situation
  • We proactively manage your case
  • We communicate with you in a transparent and timely manner
  • We give clear explanations of your options and next steps
  • We always answer any questions you have, at any stage in the process
  • We are committed to improving outcomes for fraud victims

Rated Excellent on Trustpilot.

We’ve helped over {{total-customers-text}} people recover {{money-recovered-text}} in stolen funds.

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Our specialist work in action

Our client was targeted through social media by a supposed financial advisor who gradually earned their trust. Over several months, they invested increasingly larger sums into what looked like a legitimate investment opportunity. Early payouts created false confidence until the returns stopped and the scheme collapsed, with the funds going straight into the fraudsters' pockets.

Refundee investigated the scam, built a case for bank liability under UK APP fraud rules, and escalated it to the Financial Ombudsman Service.

The result? £1.7 million recovered for our client, plus interest.

Full case study
Full case study
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Scammed out of life savings

Our clients, a retired couple, had invested most of their savings into an investment group promising to boost their pension income. When the company stopped trading and became the subject of a police investigation, they faced the prospect of losing everything.

Refundee investigated and submitted a claim to the couple’s bank. When the bank refused the claim, we escalated the case to the Financial Ombudsman Service.

The result? Full reimbursement of their savings secured directly from the bank.

Full case study
Full case study
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£220,000 recovered for cryptocurrency scam victim

Our client invested £200 through a crypto platform they found on Instagram, then paid "tax fees" to withdraw a growing balance that was never released. Refundee stopped them from paying a follow-up recovery scam, built a detailed case for Revolut and escalated it to the Financial Ombudsman Service when the claim was rejected.

The result? Our client got back £220,000 they thought was gone for good.

Full case study
Full case study

Experts in fraud recovery

Our team are all experts in their field and work together seamlessly to give your case the best chance for a positive outcome.

Meet the team
Meet the team
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Frequently asked questions

Here's what most people want to know first. Anything else, get in touch.

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It's free to find out if we can help

We've already helped over 
{{total-customers-text}}
 people recover 
{{money-recovered-text}}
 and we're ready to help you too.

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Refundee Ltd is a claims management company authorised and regulated by the Financial Conduct Authority in respect of regulated claims management activity. FRN: 937096. Registered with the Information Commissioners Office; registration number: A8986071. Registered office address: Refundee Ltd, 3rd Floor, 86-90 Paul Street, London, EC2A 4NE. Registered as a company in England & Wales; number: 12855931.

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