We only work to a no-win, no-fee commitment and never charge upfront fees. We charge between 15-25% (+VAT) based on the amount of money you get back.
Our fee is capped at £10,000 (+VAT) for larger cases, where the bank pays back £66,666 or more.
The more the bank pays you back, the smaller the percentage we charge. Each band has a cap, so the percentage only ever falls, and our fee never goes above £10,000 (+VAT).
Amount Recovered | Fee % | Fee £ | Incl. VAT |
|---|---|---|---|
£10,000 | 25% | £2,500 | £3,000 |
£30,000 | 20% | £6,000 | £7,200 |
£66,666 | 15% | £10,000 (max) | £12,000 (max) |
£150,000 | 6.67% | £10,000 (max) | £12,000 (max) |
You’ll only pay us a fee once your claim is successful and the bank or Financial Ombudsman Service confirm you’re receiving money back. And our fee is only due after you’ve received your money.
We want our fees to be totally transparent, so here’s some more information on them.
We never charge upfront, and there is nothing to pay while we work on your case. You can cancel free of charge at any time until your case becomes successful. To cancel, call us on 020 4525 4600 or email enquiries@refundee.com.
“Successful” is the moment you are notified that your case is likely to succeed, or is going to succeed, at any time after we contact the bank or the Financial Ombudsman Service. From this point our fee is chargeable, even if you later cancel.
You are only asked to pay once you have received your money. Refunds sometimes arrive in stages, for example half from the bank and half from the Ombudsman later. We charge as each refund arrives.
You have the right to pursue a claim through your bank and the Financial Ombudsman Service yourself, without paying a fee. You don’t have to use our services, or any claims management company, if you don’t want to.
If you’d like some help, we can help you understand your options and manage the claims process from start to finish. Enquiries are free and there is no obligation.
