Everything you need to know about how we work with you. Or if you're ready to get started, you can start your case now.
Our specialist Fraud Investigators assess your case and let you know if we can help.
We prepare your bespoke fraud recovery report and submit it to the bank, who are legally bound to provide a formal response.
If the bank refuses your claim, we submit a new report to the Financial Ombudsman Service who makes a final judgement on the case. If needed, we fight your case including writing appeals where necessary.
Your free case review is the first step. There's no obligation and nothing to pay upfront. You only pay if we recover your money.
To support your claim, we’ll need evidence from you to help us build a strong case. And depending on what has happened, different types of evidence may be needed. Our specialist investigators will give you clear guidance on this.
Our team are all experts in their field and work together seamlessly to give your case the best chance for a positive outcome. Here’s what they do:
An online advert showing a Richard Branson impersonator promised to teach our client how to trade. After several deposits that appeared to grow, the scammers demanded withdrawal fees our client could not pay. We escalated to the Financial Ombudsman and recovered £26,000 of the £32,000 lost.
A video of a well-known celebrity promoting an investment drew our client into a fake trading platform. An early withdrawal built trust, then scammers demanded fees to release the profit and cut contact. The bank rejected the claim. We escalated to the Financial Ombudsman and recovered £63,000.
Letters bearing HMRC branding told our client they owed overdue tax and faced criminal proceedings. The phone number led to scammers, who demanded immediate payment or the police would be called. We built the case under APP fraud rules, escalated to the Financial Ombudsman and recovered £13,000.
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