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Banks regularly deny claims for unfair reasons. A fraud gets called a civil matter, a generic pop-up gets called a warning, or a convincing scam gets judged with hindsight. None of those reasons is the final word. Decisions can be challenged and escalated to the Financial Ombudsman Service, and we know where they most often go wrong.

Why choose Refundee to recover your funds?
Over {{money-recovered-text}} recovered
The total amount we've got back from scams, for our clients.
FCA regulated
Authorised and regulated by the Financial Conduct Authority for claims management.
Rated 'Excellent' on Trustpilot
The UK’s best-rated fraud recovery specialist, from hundreds of verified reviews.
Helped over {{total-customers-text}} clients
From single bank transfers to group actions with hundreds of victims.
How to spot a Job Task Fraud
Job or task scams start with an unsolicited message from a “recruiter” offering easy remote work. The “tasks” soon require deposits in cryptocurrency, the amounts keep rising, and withdrawal fees appear when you try to take your earnings out.
- You came across the job on social media or through an unsolicited message from a “recruiter” You may be looking for a job and have uploaded your CV on job sites such as Indeed, Reed, or CV Library. Fraudsters will gather your details from these and contact you, claiming to be a “recruiter” from a large company, offering remote work-from-home jobs reviewing tasks where you can earn up to £400 per day. They will usually message you through WhatsApp or social media and provide the name and details of the company they are allegedly working with. The company can be fake, or quite often they will clone legitimate companies to make this more believable and will provide official-looking documents to support their claim.
- The job offer The “job” the scammers will ask you to do is usually that of completing tasks in their platform, this can be in the form of reviewing hotels or products. The scammers will say that this is a job you can do in your own time and you can earn more commission the more tasks that you do. Sometimes the scammers have cloned genuine companies, which means that they may initially show you a website that is in fact a legitimate company. When you search the company name on Google and Trustpilot, it will all seem genuine. However, when it comes to completing the job, they will send you another link to their “portal” which is a fraudulent website. It is really important to check the URL of the links they send. If they are different to the original company website, it is a scam.
- Payments through cryptocurrency The premise of the job is to complete “tasks” that simulate purchasing products in order to improve a company’s sales. You will come across a task that will bring your account into a negative balance. You will be expected to pay money into the account, in cryptocurrency, to continue to the next task. You will be told by the “customer service” that you will be refunded your deposits and receive any commission made at the end of the set of tasks.
It is important to say at this point that cryptocurrency is not a regulated currency and the majority of legitimate jobs would not pay their employees this way. - The payments and commission keep increasing Fraudsters will continue to encourage you to pay money into the platform and the commission you are earning increases with that too. They will present “special offers” for a limited time period in order to pressure you to pay further funds. The fraudsters control the platform and therefore can fake the commission you seem to be earning by completing the “tasks”. The fraudsters will say you have to complete all the tasks before you withdraw, pushing you to keep paying until you reach the end of the tasks.
- The request for funds don’t stop The tasks become more and more expensive over the coming days, until you are expected to make deposits of thousands of pounds. These “premium tasks” are described by the scammers as “lucky” and that it means you’ll receive more commission.
It will get to a point that being able to pay becomes impossible. The scammers may suggest that you take out loans, use credit cards or borrow from friends to continue depositing money, so that you can finish the set of tasks.
The scammers will maintain there is nothing they can do until the set is completed. They will say that the only way to withdraw your money is to reach the end of the set as it is company policy. - Withdrawal fees Regardless of whether you pay to reach the end of the set or not, they will not return your money. They will continue to make excuses, suggesting you need to pay tax and fees for withdrawals until either you cannot afford it or they remove you from any further communication.
A legitimate company would never ask you to make payments as part of your job, especially not in cryptocurrency.
These scams are very sophisticated and the scammers are experienced so it can seem very convincing.

£46,000 recovered for a victim of a fake job scam
A WhatsApp 'recruiter' offered paid hotel-review tasks, then demanded withdrawal fees to release the commission. We advised our client not to pay, built the case under UK banking regulations and won at the Financial Ombudsman, recovering £46,000 of £56,700.

Romance that led to a job scam - Victim recovers £33,000
A romantic relationship formed online turned into a work-from-home task scam, with deposits to unlock commission that never came. The bank rejected the complaint, so we escalated to the Financial Ombudsman with further evidence and a bespoke appeal, recovering £33,000 of the £48,000 lost.

£30,000 recovered for job/task victim
A 'recruiter' claiming to have found our client's CV on Indeed offered paid hotel-review tasks that needed crypto deposits to unlock commission. After the bank rejected the claim, the Financial Ombudsman agreed the bank should have done more and £30,000 was recovered.
Rated Excellent on Trustpilot.
We’ve helped over {{total-customers-text}} people recover {{money-recovered-text}} in stolen funds.
We’ve helped many victims of job and task scams get their money back through the banks and the Financial Ombudsman Service.
To check if you’re eligible, start your case.
The first thing to do is to stop sending any further funds and cut contact. If you have concerns then Refundee can talk you through what you are experiencing.
At Refundee we use UK banking regulations to recover clients funds, which has meant we have recovered over £140 million for our clients so far.
Most UK banks have signed up to regulations to protect consumers funds against fraud.
To check if you’re eligible, start your claim.
Refundee can help in most cases, even if the scammer is based overseas. If you used a UK bank to send the funds then you still have a case.
A bank rejection is not the end of the road. Refundee regularly escalates cases to the Financial Ombudsman Service, which provides an independent review. Many cases are won at this stage.
Recovery cases typically take around 6–12 months, but timelines vary based on the bank and complexity of the situation.
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