We've given Refundee a new look, learn more.
Our mission
To give victims of fraud the best chance of recovering their money through our specialist expertise.
Our Story
In 2021, Directors Stuart and Will started Refundee after seeing how unfairly victims of fraud were being treated by their banks. Despite doing nothing wrong, people were routinely being denied the recovery of their funds, with no transparent or trustworthy support to turn to.
It wasn’t right and it certainly wasn’t fair.
Having worked in financial services for many years, Stuart and Will knew the banks had obligations they were avoiding. So Refundee was their response: a highly experienced team of fraud recovery specialists, who know the regulations just as well as the banks do, but are entirely on the customers’ side.
Since then, we’ve helped over {{total-customers-text}} clients recover more than {{money-recovered-text}} from fraudulent schemes. And we’ll continue to help as many people as possible, by always giving them the best chance to get their money back.
Our leadership team
Stuart McFadden
Director
William Ayles
Director
Shaun Van Eeden
Director
Junnel Phoenix
Head of Growth
Jodie Parman
Fraud Investigator Manager
Nathalie King
Fraud Investigator Manager
Raj Goulden
Fraud Specialist Manager
We bring genuine first-hand expertise in how banks and the Financial Ombudsman Service actually make their decisions, to every case we work on.
The wider Refundee team has over 30 years' combined experience in financial services, including banking, the Financial Ombudsman Service, the Financial Conduct Authority, and the technology industry.
Our team is always growing, so if you have an interest in working with us, feel free to check out the open positions we currently offer.
Regulation & credentials
Authorised by the FCA
Refundee is authorised and regulated by the Financial Conduct Authority, reference number 937096. Search for us on the Financial Services Register.
Your data, protected
We're registered with the Information Commissioner's Office (registration A8986071), so how we handle your information is regulated too.
A registered UK company
Refundee Limited is registered in England & Wales, company number 12855931. Our registered office is at 3rd Floor, 86-90 Paul Street, London EC2A 4NE.
