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Success Stories
September 2, 2026
Refundee recovers £30,000 from 6-year romance scam
Someone posing as Tom Cruise on Facebook took our client's life savings over six years of made-up reasons and promises. The bank rejected the complaint as authorised payments. We escalated to the Financial Ombudsman, which instructed the bank to refund £30,000.
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Impersonation Scam
Refundee recovers £26,000 for client who fell victim to a Richard Branson impersonation scam
An online advert showing a Richard Branson impersonator promised to teach our client how to trade. After several deposits that appeared to grow, the scammers demanded withdrawal fees our client could not pay. We escalated to the Financial Ombudsman and recovered £26,000 of the £32,000 lost.
September 10, 2026
Impersonation Scam
Refundee recovers £63,000 for celebrity impersonation scam victim
A video of a well-known celebrity promoting an investment drew our client into a fake trading platform. An early withdrawal built trust, then scammers demanded fees to release the profit and cut contact. The bank rejected the claim. We escalated to the Financial Ombudsman and recovered £63,000.
September 10, 2026
Impersonation Scam
Refundee recovers £13,000 for HMRC impersonation scam victim
Letters bearing HMRC branding told our client they owed overdue tax and faced criminal proceedings. The phone number led to scammers, who demanded immediate payment or the police would be called. We built the case under APP fraud rules, escalated to the Financial Ombudsman and recovered £13,000.
September 10, 2026
Safe Account Scam
Refundee recovers £43,000 for safe account scam victim
Scammers posing as Lloyds called our client at work, claiming their account had been compromised. Attempted transactions in the banking app backed up the story, so our client moved their money to a so-called safe account. We escalated to the Financial Ombudsman and recovered the full £43,000.
September 10, 2026
Invoice Scam
£68,000 recovered for invoice scam victim
Scammers hacked the email thread between our client and their financial advisor, then sent payment details from an address one letter different. £120,000 went to the fraudsters. We escalated to the Financial Ombudsman and recovered £68,000.
September 2, 2026
Invoice Scam
£140,000 recovered for business invoice scam victim
While waiting for a genuine supplier invoice, our client received one from 'debt collectors' claiming to act for the supplier, and paid £290,000. We built the case under UK banking regulations, escalated to the Financial Ombudsman and recovered £140,000.
September 2, 2026
Invoice Scam
Refundee recovers retirement fund lost through invoice scam
An email that appeared to come from a company our client had invested with before offered a new opportunity. The address was not the same and £200,000 went to an unknown party. After the bank's rejection, the Financial Ombudsman agreed the bank was at fault and ordered a full refund.
September 2, 2026
Purchase Scam
Refundee recovers £145,000 from building purchase scam
A rogue trader charged our client £185,955 for incomplete, unnecessary and unsafe work, then the bank called it a civil matter. We spoke to other victims of the same scam, proved to the Financial Ombudsman that it was fraud and recovered £145,000.
September 2, 2026
Purchase Scam
Refundee recovers £19,000 lost from visa purchase scam
A fake visa service took £19,000 for work visas, accommodation and paperwork, backed by forged government documents and confirmations for appointments that did not exist. After the bank's rejection, the Financial Ombudsman agreed the bank was at fault and the full amount was refunded.
September 2, 2026