We've given Refundee a new look, learn more.
Success Stories
September 2, 2026
Refundee recovers £30,000 from 6-year romance scam
Someone posing as Tom Cruise on Facebook took our client's life savings over six years of made-up reasons and promises. The bank rejected the complaint as authorised payments. We escalated to the Financial Ombudsman, which instructed the bank to refund £30,000.
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Purchase Scam
Refundee recovers £21,000 from fake vehicle purchase scam
A car advertised on social media never arrived. After the deposit, a fake delivery company issued invoice after invoice for shipping, storage and tax. The bank rejected the complaint, so we escalated to the Financial Ombudsman, which found the bank at fault and refunded the full £21,000.
September 2, 2026
Unauthorised Scam
Recovery for victim of unauthorised scam - £14,000 returned back to the rightful owner
Card details added to a Google Pay account led to a run of transactions that continued even after our client asked the bank to freeze the card. The bank denied any fault. The Financial Ombudsman disagreed and our client was refunded the full £14,000.
September 2, 2026
Unauthorised Scam
Refundee recovered life savings lost in unauthorised scam
Posing as Revolut, scammers had our client install AnyDesk and share a one-time passcode from a spoofed text, then drained the account. The bank rejected the complaint. We escalated to the Financial Ombudsman, which found the bank at fault and refunded £154,000 of £170,000.
September 2, 2026
Unauthorised Scam
Refundee recovers £33,000 from unauthorised safe account scam
Scammers posing as Revolut talked our client through a passcode reset, then made four unauthorised Apple Pay payments. With one month left before the FOS deadline, we gathered the evidence and submitted the case. The Financial Ombudsman instructed a full £33,000 refund.
September 2, 2026
Safe Account Scam
Refundee recovers £95,600 for safe account scam victim
Posing as the police from a spoofed number, scammers convinced our client their identity was tied to a crime and their money had to be moved to prove innocence. The bank and the FOS investigator both rejected the case. Our appeal to the Ombudsman secured a full £95,600 refund.
September 2, 2026
Safe Account Scam
£50,000 recovered for a “safe account” victim who thought they were speaking to their bank
Scammers spoofed the bank's number and sent an SMS to convince our client their account was under attack and their money had to move to a 'safe account'. The bank rejected the complaint. The Financial Ombudsman found the bank at fault and the full £50,000 was refunded.
September 2, 2026
Investment Scam
£80,000 recovered for a Social Housing Scam victim
Registered on Companies House with a physical office and investor webinars, the social housing scheme promised 10 to 15% annual returns before it collapsed. Our specialist groups team gathered evidence across multiple investors and recovered our client's full £80,000.
September 2, 2026
Investment Scam
£120,000 recovered for victim of fake investment scheme
Vaquita Capital ran seminars, an in-person event and a professional portal showing returns from CFDs, forex and stock indices. When new investors dried up, the scheme collapsed. We proved to the Financial Ombudsman that the banks were liable and our client recovered the full £120,000.
September 2, 2026
Romance Scam
Romance scam victim recovers £45,000 from dating app scam
A dating app match confessed love within days, then introduced an exclusive crypto coin supposedly issued by the Singapore government. Our client lost £92,000. After the bank's rejection, the Financial Ombudsman upheld the case and instructed a £45,000 refund.
September 2, 2026