The Route Group

Refundee is interested in speaking with people who experienced a financial loss through their involvement with The Route City Wealth Club (and associated businesses).

If you were a member of The Route City Wealth Club, you would most likely have invested in ‘secured loans’ arranged by Route Finance Ltd.

Refundee has reviewed legal advice that shows that Route Finance Ltd should have been regulated by the FCA in order to arrange these deals.  As Route Finance was not regulated by the FCA, they may have been carrying out this regulated activity unlawfully.  We understand that The Route investor action group has independently received similar advice.

Where members of The Route invested in these loans through a SIPP and/or an ISA, you may be able to make a claim for the losses you have incurred under the Financial Services Compensation Scheme (FSCS).  Whether or not you are able to make a claim will depend, in part, on whether you also had a relationship with the FCA regulated entities Route Mortgages Ltd and/or Route Wealth Management Ltd.  In most cases we have seen, it was one or both of these entities which introduced people to Route Finance Ltd.

The maximum claim amount under FSCS is £85,000 per regulated investment vehicle.  The discussions that we have had with FSCS suggest that you can claim up to £85,000 for losses under a SIPP and a further £85,000 for losses under an ISA (i.e. two separate claims).

How can Refundee help?

Refundee Ltd is a claims management company authorised and regulated by the Financial Conduct Authority (FCA). We have a deep knowledge of financial services regulations, which helps us with our assessments of whether financial institutions have treated customers fairly. Our speciality is to support victims of fraud, and we assess cases where firms are unlawfully performing regulated activities. 

Refundee is offering our professional representation for people who invested in secured loans arranged by Route Finance. While you are able to make a claim to FSCS yourself, free of charge, if you would like professional representation, Refundee can manage your case for you

After we receive your enquiry and you have completed the paperwork, we will begin our investigation to understand what happened in your specific circumstances.  Once we have gathered all of the information that we need from you, we will handle your case from start to finish, working with the FSCS directly for you. 

Our Fees

We only charge a fee if we are successful.  If you don’t receive anything from your claim to FSCS, there is no fee payable.

If we are successful on your behalf, we will charge 15% + VAT of the amount we are able to successfully claim for you, capped at £10,000 per claim + VAT. 

Note: These fees are different to what you will see on the ‘Our Fees’ section of the website.  We have simplified and discounted the rate given the anticipated minimum size of the claims. 

For clarity, a SIPP claim and an ISA claim are two separate claims.  This means that if we are successful in claiming back £85,000 for you for both a SIPP and an ISA then the fees will be:

SIPP fees: £85,000 recovered x 15% Refundee fee = £10,000 fee (cap applied) + VAT

ISA fees: £85,000 recovered x 15% Refundee fee = £10,000 fee (cap applied) + VAT

Total fees: £20,000 Refundee fee + VAT, which is £24,000 in total (inc. VAT)

This is an illustrative example, and each case outcome may vary based on individual circumstances. 

How would the process work?

If you would like make an enquiry with Refundee, you can do so using the button below:

Once we have received your enquiry, we will assess it and reach out to you with the next steps regarding paperwork and any further information that may be required. Once we have all the necessary information, Refundee will then handle the case on your behalf. Of course, we will keep you updated on our progress. 

It is worth recognising that cases can take a long time to conclude. We predict cases will take at least a year to resolve, although the process can vary in terms of duration.

Please be aware that if you and your spouse/partner both invested through a SIPP and/or ISA then you will need to enquire separately for each of you.  Your claims and any claim for your spouse/partner will be separate claims.

If you have any questions, you can contact us on route@refundee.com. 

Who are Refundee?

Refundee are fraud refund specialists, and you can read about what our previous customers have said about us on Trustpilot. We’ve recovered millions for fraud victims in the UK.

We also help people with claims under FSCS where fraud is not involved, but where we believe that they have a valid claim for other reasons. 

• Refundee Ltd is a claims management company authorised and regulated by the Financial Conduct Authority in respect of regulated claims management activity FRN: 937096. 

• Registered with the Information Commissioner's Office; registration number: A8986071. 

• Registered office address: Refundee, 3rd Floor, 86-90 Paul Street, London, EC2A 4NE.  

• Registered as a company in England & Wales; number: 12855931.