What time period do I need to get statements for?
In most cases we will be asking for 12 months of bank statements from before you made the first payment to the scam and up to that initial payment.
E.g. If you made the first payment on 30 June 2023, provide statements from 30 June 2022 to June 2023.
If your account has been open for less than 12 months, please just send over all statements.
If you can’t provide these statements, please let us know why.
A Guide to Accessing your Bank Statements
How should I send my bank statements to you?
We have likely sent you an email specific to your case that explains exactly what we need from you, and contains a link to a form where you can submit your evidence. If you are not able to find this, you can submit your evidence using this general evidence gathering form or email them across to enquiries@refundee.com
If your bank account has been closed:
The bank will need to check that you’re the account holder first so a few helpful things to have ready or include when emailing them:
Your ID
Full name
Date of birth
Your address
Revolut
If your account is open
If your account is still open, you can generate a statement from your online account. Guidance here.
If your account is closed
Revolut - Follow the official guidance for a Closed Account
If this doesn’t work, you can also contact Revolut’s support email through support@revolut.com to request the bank statements. You may need to supply ID.
Wise
If your account is open
If your account is still open, you can generate a statement from your online account. Guidance here.
Alternatively you can call them:
Call +44 203 974 1320
Press 1 for personal account
They'll ask you for your 'Membership number' but if you don't have that then they should be able to take other details to find your account
Then you should be able to ask them to send you a PDF copy of your statements, you can either give them a time period to cover or you can ask for all statements that exist for that account.
If your account is closed
Wise revoke access to your login when your account is closed so you will need to contact Wise’s support to request your bank statements. You can do this by clicking the “I still need help” button on this page.
You should then be able to call or email them. You may need to supply ID.
Barclays
If your account is open
If your account is still open, you can generate a statement from your online account. Guidance here.
If your account is closed
If you still have access to your Barclays online banking, you can login and download the statements - Guide here
If access is still available, you can also speak to their online chat function.
If you no longer have access to online banking then you will need to contact Barclay’s directly. You can do this by:
Calling them: 0345 734 5345
Visit your local branch (make sure to take ID)
Lloyds
If your account is open
If your account is still open, you can generate a statement from your online account. Guide here
If your account is closed
If you still have access to your Barclays online banking, you can login and download the statements - Guide here
If access is still available, you can also speak to their online chat function.
If you no longer have access to online banking then you will need to contact Lloyds directly. You can do this by:
Calling them: 0345 300 0000
Visit your local branch (make sure to take ID)
Halifax
If your account is open
If your account is still open, you can generate a statement from your online account. Guide here.
If your account is closed
If you still have access to your Halifax online banking, you can login and download the statements - Guide here
If access is still available, you can also speak to their online chat function.
If you no longer have access to online banking then you will need to contact Halifax directly. You can do this by:
Calling them: 0345 720 3040
Visit your local branch (make sure to take ID)
HSBC
If your account is open
If your account is still open, you can generate a statement from your online account. Guide here.
If your account is closed
If you still have access to your HSBC online banking, you can login and download the statements - Guide here
If access is still available, you can also speak to their online chat function.
If you no longer have access to online banking then you will need to contact HSBC directly. You can do this by:
Calling them: 0345 740 4404
Visit your local branch (make sure to take ID)
Natwest
If your account is open
If your account is still open, you can generate a statement from your online account. Guide here.
If your account is closed
If you still have access to your Natwest online banking, you can login and download the statements - Guide here
If access is still available, you can also speak to their online chat function.
If you no longer have access to online banking then you will need to contact Natwest directly. You can do this by:
Calling them: 03457 888 444
Visit your local branch (make sure to take ID)
They have more information on their website here
Nationwide
If your account is open
If your account is still open, you can generate a statement from your online account. Guide here.
If your account is closed
If you still have access to your Nationwide online banking, you can login and download the statements - Guide here
If access is still available, you can also speak to their online chat function.
If you no longer have access to online banking then you will need to contact Nationwide directly. You can do this by:
Calling them: 03457 30 20 11
Visit your local branch (make sure to take ID)
TSB
If your account is open
If your account is still open, you can generate a statement from your online account. Guide here.
If your account is closed
If you still have access to your TSB online banking, you can login and download the statements - Guide here
If access is still available, you can also speak to their online chat function.
If you no longer have access to online banking then you will need to contact TSB directly. You can do this by:
Calling them: 03459 758 758
Visit your local branch (make sure to take ID)
Santander
If your account is open
If your account is still open, you can generate a statement from your online account. Guide here.
If your account is closed
If you still have access to your Santander online banking, you can login and download the statements - Guide here
If access is still available, you can also speak to their online chat function.
If you no longer have access to online banking then you will need to contact Santander directly. You can do this by:
Calling them: 0330 9 123 123
Visit your local branch (make sure to take ID)