Lost money to a Romance Scam?

We help victims of Romance Scams recover their money.

FCA Regulated
£120m recovered
6,000+ customers
UK’s best-rated

At Refundee, Romance scams are becoming more prevalent than ever.

In many cases, we can help, especially when the money was sent from a UK bank account. As a regulated claims management company, if you’d like our help, just complete our online claim form or give us a call. Remember, you can do it yourself for free by taking your case to the Financial Ombudsman Service. 

What to do if you’ve lost money in a Romance scam

Why Choose Refundee to recover your funds?

Regulated by the Financial Conduct Authority

Over £120 million recovered for fraud victims

Helped over 6,000 clients

The UK’s best-rated

1️⃣ You came across the person on social media or through a dating site

You may receive an out of the blue message on social media contacting you requesting to chat about normal things. Fraudsters also regularly use dating sites such as Tinder to find victims. They will act interested at first and conduct a normal conversation before looking to switch to WhatsApp or social media.

2️⃣ A seemingly legitimate story

After initially contacting you and asking details about yourself, they will respond with a well thought of story about themselves. These can be different types of stories, however we usually see that they work away for work for example in the army, or at sea where they are away from home for months at a time. This is a tactic to create a back story for what comes next. They also use the story as to why they cannot meet in person.

3️⃣ Pressure for funds

After they have gained the victims trust, fraudsters will use this to their advantage. They will look to request funds from the victim and use multiple different reasons as to why they need the funds. Depending on the initial story they created, they will pressure the victim to send them funds. At Refundee we have seen multiple reasons for this with some of the most common being;

  • They are an expert trader on crypto or investments and they can make you money too

  • They need money to help their family as their funds have been frozen

  • They need money in order to return home from their job

  • They have been falsely imprisoned and need money to leave

It is important to know that fraudsters are experienced in creating their story and they can make it seem very believable. It is always good to step back and think, why is someone I have never met asking for money from me?

4️⃣ You were encouraged to “start small” by sending small amounts first

Fraudsters will usually ask you to send smaller amounts first, but as you do this they will increase the amounts they ask for, and the reasons as to why they need it will become even more and more serious. In investment/crypto cases this will increase with you receiving returns at the start or they will show you how much your investment has made, which is faked by the scammer.

You can read more about crypto and investment scams on our website.

5️⃣ The request for funds don’t stop

Once you have sent the fraudster money, they will not stop until you no longer have any more money to send. They are relentless and will pressure you to invest your life savings until you realise they are not real. If you think you are the victim of this, it is important not to send any more money.

6️⃣ They threaten you when you stop paying

Once the fraudsters stop receiving payments they will threaten or blackmail you into sending further funds. It is important not to send funds as this will continue until you eventually cut contact with them. You can read more about this on our Sextortion post.

If you are experiencing any of the issues above, or concerned about your situation you can check if you’re eligible by, starting your claim.

How to spot Romance Fraud

What our clients say

Romance Scam FAQs

  • We’ve helped many victims of romance fraud get their money back through the banks and the Financial Ombudsman Service.

    To check if you’re eligible, start your claim.

  • The first thing to do is to stop sending any further funds and cut contact. If you have concerns then Refundee can talk you through what you are experiencing.

  • At Refundee we use UK banking regulations to recover clients funds, which has meant we have recovered over £120 million for our clients so far.

    Most UK banks have signed up to regulations to protect consumers funds against fraud.

    To check if you’re eligible, start your claim.

  • Refundee can help in most cases, even if the scammer is based overseas. If you used a UK bank to send the funds then you still have a claim.

  • This is normal for banks to reject your claim. Even if your bank said no, Refundee can still help. Many of our cases are rejected by the banks. We can take your case to the Financial Ombudsman Service who can overrule the banks decision.

  • The process can take anywhere from 3-12 months depending on the complexity of the case.