XTradeMAX

We are looking to speak to investors and investigate whether people may be eligible for reimbursement if they’ve lost money to XTradeMAX.

XTradeMAX was an investment platform offering attractive returns in stocks and shares. Typically, investors would pay via international bank transfers. The FCA has subsequently issued a warning regarding XTradeMAX, with the implication that investors were misled. 

Refundee is currently handling several XTradeMAX cases, and we believe a number of investors may be impacted. We have handled a number of large, similar cases and have recovered over £80 million for clients. 

Who can Refundee help?

Banks have obligations to protect their customers from scams in many circumstances. If they fail to do so, they can be held liable for all or some of their customers' losses. 

Likewise, in many other circumstances, banks are supposed to reimburse victims of fraud. If you would like to check if you are eligible for a refund, please complete our claim form on our website. Please give as much information as you can, as it will help us gather evidence to strengthen your case.

How can Refundee help?

Firstly, it’s the right thing to acknowledge that you can do this process yourself. Of course, doing it yourself can avoid having to incur a fee. 

If you would like our help, then you can Start Your Claim on our website. We will then investigate your case, let you know whether we can help, put together your case, and manage the process from beginning to end. Our fees are fair, industry-lowest, and straightforward. We only charge a fee if we’re successful, and there are no hidden or upfront costs. Read more about them here. 

We manage each case individually; however, the more victims who get in touch with us, the better. By building detailed knowledge of what happened, we can use that information across everyone’s case to improve their chances of success. This way, everyone benefits.

How would the process work?

Refundee manages everything for you. We begin with an investigation to understand what happened in your specific circumstances. After some paperwork, we handle your case from start to finish, working with your bank through to the Financial Ombudsman Service. 

These cases can take around 6-12 months, although the process can vary in terms of duration.

Who are Refundee?

Refundee are specialists in this area, and you can read about what our previous customers have said about us on Trustpilot. We’ve had good success in previous group cases, even when people have been told by their banks that they’re not able to get a refund.

Here are the technical bits:

Refundee Ltd is a claims management company authorised and regulated by the Financial Conduct Authority in respect of regulated claims management activity FRN: 937096.

Registered with the Information Commissioner's Office; registration number: A8986071.

Registered office address: Refundee, 3rd Floor, 86-90 Paul Street, London, EC2A 4NE.  

Registered as a company in England & Wales; number: 12855931.