Shaun Van Eeden

Shaun is a legally trained consumer rights and fraud specialist, holding both an LLB and LLM, with more than 15 years’ experience across financial services, regulation, compliance and dispute resolution.

He spent six years at the Financial Ombudsman Service handling complex insurance disputes, including four years as a Team Manager overseeing investigations. He has also worked in fraud at a major high street bank and held consultancy roles on large-scale regulatory remediation programmes for financial services firms, as well as senior leadership positions in the APP scam prevention sector.

Shaun holds the CIFAS Professional Certificate in Fraud Prevention and is a certified cryptocurrency investigator, having completed Chainalysis cryptocurrency tracing certification. He leads Refundee’s complex investigations, combining specialist fraud knowledge with extensive experience of financial regulation, consumer protection and the investigation of sophisticated financial scams.